Code of Ethics and Professional Standards
The text of the 2019 Code of Ethics and Standards of Practice is provided below.
To order electronic/hard copies of the Code of Ethics and other policy publications, please visit the REALTOR® Store.
Translations of the Code of Ethics in Chinese (Simplified and Traditional), Korean, Spanish, Tagalog, and Vietnamese are available. You can also view previous editions of the Code of Ethics from 1913 through 2018.
Hear audio clips of each Article (not including the Standards of Practice) by clicking the [listen] tags below, or visit this page to listen to the entire set on a single page.
REALTOR® Training Requirement
REALTORS® are required to complete ethics training of not less than 2 hours, 30 minutes of instructional time within two-year cycles. The training must meet specific learning objectives and criteria established by the National Association of REALTORS®.
A new two-year cycle began January 1, 2019. The deadline for this cycle is December 31, 2020.
Training may be completed through local REALTOR® associations or through another method, such as home study, correspondence, classroom courses, or online courses.
Pathways to Professionalism
While the Code of Ethics and Standards of Practice of the National Association establishes objective, enforceable ethical standards governing the professional conduct of REALTORS®, it does not address issues of courtesy or etiquette.
Based on input from many sources, the Professional Conduct Working Group of the Professional Standards Committee developed the following list of professional courtesies for use by REALTORS® on a voluntary basis. This list is not all-inclusive, and may be supplemented by local custom and practice.
Also available: A Pathway to Professional Conduct, a video which articulates key concepts and courtesies.